Privacy Policy

Effective Date: 20 February 2025

Your personal information is very important to us. At Bonnie’s House, we respect the data you share with us. In line with data protection regulations, we have outlined how we collect and handle your personal information.

This Privacy Policy explains how we collect and handle your personal data, including information you provide to us, what we learn from you, and your marketing preferences. It also explains your rights and how the law protects you.

The law regarding data protection changed on 25 May 2018 with the General Data Protection Regulation (GDPR) coming into force in the UK and across Europe.

Who We Are and How You Can Contact Us

We are Bonnie’s House. You can contact us by email at hello@bonnieshouse.co.uk or by phone at 07769 354776.

Where We Collect Your Personal Information From

We collect data that you provide when you make an enquiry, book our services, or complete a registration form. We may also collect data from third parties who introduce you to us.

Data We Collect About You

We collect the following types of data:

  • Identity Data: Name, title, and dog’s details (e.g., breed, age, vaccination records).
  • Contact Data: Email address, phone number.
  • Financial Data: Bank account and payment card details for transactions.
  • Transaction Data: Details of payments made to and from us.
  • Marketing and Communications Data: Your preferences regarding marketing communications.

How We Use Your Personal Information

We use your personal information in accordance with the law and for legitimate business purposes, including:

  • To provide our dog boarding and daycare services.
  • To respond to your enquiries and communicate with you about bookings.
  • To send you information related to your bookings (e.g., confirmations, reminders).
  • To improve our services and website based on user feedback and analytics.
  • To comply with legal obligations.

Who We Share Your Personal Information With

We may share your personal information with the following organisations for the purpose of providing the services you have requested:

  • Service Providers: Companies that provide IT, payment processing, or hosting services.
  • Legal Compliance: If required by law or regulation, we may disclose your information to HM Revenue & Customs or other authorities.
  • Third-Party Organisations: Only with your explicit permission or when necessary to deliver services.

We will never share your data for marketing purposes unless we have your consent.

Failure to Provide Personal Data

If we require your personal data to fulfil our contract or meet legal obligations and you do not provide it, we may not be able to perform our services, and your booking may be cancelled.

Data Security

We have implemented appropriate measures to ensure the safety and security of your personal data, preventing accidental loss, unlawful access, or disclosure.

How Long We Keep Your Personal Information

We will retain your personal information for as long as you are a client. After that, we will keep your data for the duration required by law, typically three years for business licensing purposes and up to seven years for HMRC requirements.

Marketing

We may use your personal information to send you information about services that may interest you. We will only send marketing messages if we have your consent or legitimate interest. You can opt out of marketing messages at any time by contacting us or using the opt-out links on marketing emails.

We do not share your data with third parties for marketing purposes.

Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request that we correct any inaccurate or incomplete information.
  • Erasure: Ask us to delete your personal data under certain conditions.
  • Object: Object to the processing of your data in some situations.
  • Portability: Request that your data be transferred to another service provider.

To exercise these rights, please contact us at hello@bonnieshouse.co.uk.

Making a Complaint

If you’re unhappy with how we handle your personal information, please contact us in the first instance at hello@bonnieshouse.co.uk. If you’re not satisfied with our response, you can file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Consent

By using our website or booking our services, you consent to this Privacy Policy and the collection and use of your personal data as described.